RESOLUTION FAQS

WHERE ARE RESOLUTION DIMENSIONING SOLUTIONS USED?

Our automated dimensioning systems are used all over the world. We have over 300 installations in over 30 countries. Some of our larger clients include DHL, The Hut Group, LumiraDX, DB shenker, Skynet, Scott Bikes, Watsons, Aramex, Ptt, and Logis Express, the largest logistics company in Mexico.

 

"Our revenue has increased substantially - between 5% & 35%, about 8% overall. The machines require little to no maintenance and 15 mins of training to figure out!" Managing Director, Logis Express

WHAT IS THE ESTIMATED LEAD TIME?

Depending on the exact order details, the Resolution Camera, Barcode Reader (if required) and Label Printer (if required) can be supplied in approximately 1-3 weeks.

Please get in touch for any more details, a member of our team will be more than happy to advise you further.

ARE THERE ANY ADDITIONAL COSTS?

Our quotation will cover all the required hardware and all software licenses for Resolution dimensioners. Our licenses are lifetime licenses so there are no ongoing software costs. The quote does not cover any framework or support structure for the camera or any physical installation, although we can offer both and would be happy to quote separately. We normally advise on the best positioning and height requirements and find that customers prefer to mount the camera themselves. Other costs not included as standard on our quotation are shipping and additional hardware such as PCs, ethernet cable etc.

DOES YOUR QUOTE INCLUDE IT/SOFTWARE INTEGRATION, AND REMOTE SET-UP & CONFIGURATION?

Yes, we do not charge any extra for the initial remote setup and software support.

WHAT IS THE BEST WAY TO GET REPORTS AND DATA FROM RESOLUTION?

Resolution is designed for flexibility and ease of use. You can download weight and dimensioning results to your PC as an Excel file, you can browse results in any standard browser, you can receive results via RS232 or with web-service communication via the Ethernet. You do not need to install a single piece of software, everything can be done via your browser.

 

This video shows how easy it is to obtain a report simply by typing the IP address of the camera into a standard browser such as Chrome. You can even watch the items being dimensioned and weighed (and even remotely trigger the dimensioning if required!).

HOW CAN I INTEGRATE RESOLUTION DIMENSIONERS WITH MY SYSTEM/SOFTWARE?

Our API is the very best in the industry! All you need to do is to establish a web service connection to the Dimensioner and then request data and receive a response. You can do this very quickly in any programming language. Our team is happy to help and provide examples if needed. Our devices can behave as a client and send results automatically to your database.

HOW DO I TRIGGER A MEASUREMENT?

Resolution dimensioners support multiple triggering options including manual, automatic, scanner, scale and via our powerful API. For a manual measurement, the user presses "Measure" on the touchscreen. With a scanner, the user scans a barcode and a measurement is triggered. With a scale, whenever an object is placed on the scale, a measurement is triggered. In automatic mode, every object is automatically measured when they are placed in the measurement area.

CAN I SCAN BARCODES?

Yes! You can even set a delay between the scan event and the dimension measurement to give the operator time to get out of the way. Watch this video to see how barcode scanning works and how the ID from the barcode is shown on the screen and recorded. This video also shows what the standard screen looks like with a live video feed and dimensions, weight and other information. 

CAN I INTEGRATE IT TO A SCALE?

Yes! Resolution dimensioners are designed to work with scales. You can use RS232 to feed weight data from almost any scale to the dimensioner.

CAN I INTEGRATE IT WITH A LABEL AND BARCODE PRINTER?

Yes! Resolution can print labels and measurement-specific barcodes if connected to a Zebra brand barcode printer via USB. For any other barcode printers, please get in touch with us.

CAN I CALIBRATE THE DIMENSIONER?

Thanks to our patented 3D measurement technology, calibration is as simple as it gets. There is no need for any additional equipment. All you need to do is mount the device and point it downwards towards the measurement surface, connect it to the monitor (or use your browser to control the device) and then follow our single click calibration method as described in the User Manual.

HOW OFTEN DO I NEED TO CALIBRATE THE DIMENSIONER?

Only once! You don't need to recalibrate unless you change the position of the dimensioner.

HOW CAN I MOUNT THE DIMENSIONING CAMERA?

Mounting is easy. There are 4 screw holes and we provide a simple connection bracket that can be used to mount the dimensioner to industry standard profiles.

WHAT IS THE WARRANTY?

We offer a 1 year back to base warranty on the camera and we provide unlimited remote software support for initial setup and troubleshooting during this warranty period. The warranty can be extended after the first year at a cost of £1,250 + VAT per year. This covers the camera parts and unlimited remote support labour. As long as there is no break in renewals (i.e. the warranty is extended every year) then it can be extended an unlimited number of times.

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